Privacy Policy NagaWin

1. Introduction & Our Commitment

Nagawin understands that your trust in us begins with how we handle your personal information. Since the platform launched, we have made privacy protection central to every technical and operational decision we make. This is not merely a legal obligation — it is a value we hold firmly as part of nagawin's brand identity.

This Privacy Policy is designed specifically for users in Malaysia and complies with the Personal Data Protection Act 2010 (PDPA). It governs all your interactions with the NagaWin platform, including the website at nagawin.vin, the Android and iOS mobile app, and all related services we provide. Whenever you register an account, make a deposit, play games, or simply browse our website, certain information is processed to ensure our services run smoothly and securely.

We are committed to being fully transparent about the data we collect and why it is needed. If at any time you have questions or concerns about how we handle your data, nagawin's dedicated privacy team is reachable through the contact channels listed at the end of this document.

2. Personal Information We Collect

Nagawin only collects information that is strictly necessary to provide you with a safe, lawful, and enjoyable service. The following are the categories of information we may collect:

Account Registration Information:

• Full name as it appears on a valid government-issued identification document.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Active email address and mobile phone number.
• Your chosen username and password (passwords are stored in fully encrypted form).

Identity Verification Information (KYC):

• A copy of your identity card (MyKad), passport, or valid travel document.
• Proof of current residential address, such as a utility bill or bank statement.
• A selfie with your identity document under certain circumstances.

Financial Information:

• Bank account number and bank name for withdrawal processing.
• Digital wallet details (Touch 'n Go eWallet, GrabPay, Boost) used for transactions.
• USDT cryptocurrency wallet address, if you use this payment method.
• Deposit and withdrawal transaction history within the platform.

Platform Usage Information:

• Activity logs for gameplay, betting, and transaction history within your account.
• IP address, device type, operating system, and web browser used.
• General location data (state/city) derived from your IP address.
• Time and duration of each login session.

3. How We Use Your Information

Every piece of data we collect has a clear and lawful purpose. nagawin uses your personal information for the following purposes:

1. Account Management: Creating and maintaining your account, processing logins, and ensuring your account security at all times.
2. Transaction Processing: Verifying and processing deposits and withdrawals accurately and promptly to the correct account.
3. Identity Verification: Fulfilling the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated for responsible platform operations.
4. Customer Support: Resolving inquiries, complaints, and technical issues you report more effectively.
5. Platform Security: Detecting and preventing fraud, multi-account usage, and suspicious activity that could harm you or other users.
6. Service Improvement: Analyzing usage patterns in aggregate (not individually) to improve user experience, platform speed, and game selection.
7. Service Communications: Sending important notifications about your account, platform updates, or changes to relevant terms and policies.
8. Promotions and Offers: With your consent, sending you information about bonuses, promotions, and special offers that may interest you. You may withdraw this consent at any time.

4. Information Sharing & Disclosure

Nagawin does not sell your personal data. However, there are limited situations where we may need to share certain information with other parties:

Trusted Service Providers: We work with carefully selected companies to support platform operations, including payment providers, cloud services, licensed game providers, and analytics tools. All parties are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal Requirements: nagawin will disclose information to the relevant authorities when required by Malaysian law, court order, or official investigation by the applicable government agency. In such cases, we will notify you in advance unless prohibited by law.

Protection of Our Rights: Where necessary to enforce nagawin's Terms and Conditions, prevent fraud, or protect the safety of the platform and its users, certain data may be shared with appointed legal advisors or cybersecurity firms.

5. Cookies and Tracking Technologies

Nagawin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. They help us recognize you on subsequent visits and deliver a more personalized experience.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and transaction processing. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Saving your preferences such as language, display settings, and login details for a smoother return experience.
• Analytics Cookies: Used alongside analytics tools to understand aggregate usage patterns. This data does not contain personal information that can identify any individual.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the NagaWin platform.

6. Data Security & Protection Measures

Nagawin invests seriously in security infrastructure to ensure your personal data is protected from unauthorized access, loss, or misuse. Among the security measures we implement:

• 256-Bit SSL/TLS Encryption for all data communications between your device and our servers.
• Data encryption at rest — sensitive information such as passwords and financial details is stored in an encrypted form that cannot be read even by internal staff.
• Intrusion detection system (IDS) that continuously monitors network traffic to detect and counter cyberattacks.
• Regular security audits by independent third parties to identify and address any vulnerabilities in the system.
• Role-based access control — only staff who require access to specific data to perform their duties are granted permission.
• 24/7 Monitoring by our cybersecurity team for an immediate response to any incidents that may arise.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role by ensuring your account password is strong, unique, and not shared with anyone.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information held by NagaWin:

To submit any request relating to the rights above, please contact our privacy team via email at [email protected] by including your account username and the type of request. We are committed to responding within 14 business days.

8. Data Retention Period

Nagawin does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable operational and legal requirements:

• Active account data: Retained for the entire period your account is active and for a reasonable period after account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements and international AML standards.
• KYC documents: Retained for the duration of the business relationship and for 5 years after account closure or the date of the last transaction, whichever is later.
• Usage and security logs: Retained for 90 to 180 days depending on the log type, for fraud detection and dispute resolution purposes.
• Customer support communication data: Retained for 3 years for historical service reference.

Once the retention period has expired, your data will be securely deleted or converted into an anonymised format that cannot be used to identify you as an individual.

9. Links to Third-Party Sites and Services

The nagawin platform may contain links or integrations with licensed third-party game provider services. Please note that each third-party game provider has its own privacy policy governing how they handle player data. nagawin is not responsible for the privacy practices of external platforms separate from the nagawin ecosystem.

We encourage you to read the privacy policy of each game provider before playing, especially if you register an account directly with them outside the nagawin platform. However, within the nagawin platform, all data transfers to our licensed game providers are governed by strict data protection agreements.

10. Changes to This Privacy Policy

Nagawin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we operate. Any significant changes will be communicated to you via:

• An in-platform notification the next time you log in.
• Notification email sent to the address registered to your account.
• A prominent notice displayed on the nagawin website homepage.

The "Updated" date shown at the top of this page will always reflect the date of the latest version of the Privacy Policy. Continued use of the nagawin platform after changes take effect will be considered your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before those changes come into effect.

11. Contact Our Privacy Team

If you have any questions, requests, or concerns about how nagawin handles your personal data, we strongly encourage you to reach out to us. Our dedicated privacy team is available to assist you every day:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the nagawin platform
• Telegram: Via nagawin's official support channels
• WhatsApp: Via nagawin's official support number

When contacting us regarding privacy matters, please include your account username and a brief description of your enquiry or request so we can assist you more quickly and accurately. We are committed to responding to all privacy-related enquiries within 3 business days.